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David131's avatar
David131
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9 days ago

unable to link vm02 account to vm account

I recently joined with a VM broadband and tv package. I cannot link the vm02 account to the virgin media account as I am told this account email does not match the email I registered with. I received my contract and direct debit confirmation through this email. This makes no sense as I only have supplied 1 email which was verified. I have contacted support twice and received promises of a call back in 24 hours with an update neither which have happened. Can you help make sense of this?

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    9 days ago

    Hello David131.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue kinking your O2 account.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L