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khayalhus's avatar
khayalhus
Settling in
18 days ago

Unable to link VM account to VM O2 ID account

I am a new user with no other Virgin Media account. Just received my Hub, set it up and can access internet. When I try to login to my account it prompts me to link VM account with VM O2 ID account. I enter the e-mail that I have used to register and get the following response.

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

I get an error message telling me the e-mails do not match. I am sure I have the correct e-mail as this is the one VM sends mails to. Any help?

3 Replies

  • hannaht1808's avatar
    hannaht1808
    Settling in
    18 days ago

    Having the same problem, as above. VM please contact us to resolve issue ASAP 

    Thanks 

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    17 days ago

    Hi khayalhus thanks for posting although we're sorry to hear of the concerns you've raised here.

    We'll need to raise an IT Ticket to get this resolved for you, so please expect a PM from me to arrive shortly about this and respond directly when you can!

    Many thanks

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    10 days ago

    Hi khayalhus,

    Thank you for joining us in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.