Forum Discussion

ZeroMiedo23's avatar
ZeroMiedo23
Joining in
24 hours ago

Unable to link VirginMedia/02 ID

Good evening folks, 


Ive tried this a few times before - an IT ticket was seemingly raised but this was over 6 months ago, so coming back to the community to see if there has been a solution for this yet.

Long story short. I cannot link my Virgin Media account since the VM/02 merge. I previously had access to my account before this and logged onto it using my main email - no issues. 

When i attempt to link my account I am given this message 

I know what this email is - the problem is - it has been defunct for some time and  the email provider will not allow me access to it again - as it was closed years ago. 

Ive spoken to VM several times, and each time an urgent IT ticket has been raised, but I have not been contact since. This was 6 month+ ago. I also cannot use the VM connect app to optimise my equipment - which is causing me to come back again. I seemingly need to login to this now!!

Any help would be greatly appreciated. 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi ZeroMiedo23 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your online account. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina