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Lawrencepittw's avatar
Lawrencepittw
Just joined
24 days ago

Unable to link virgin o2 ID to virgin media account

Recently signed up for broadband so was prompted to make an account with virgin o2 D. Was then past on to link my virgin account which I assume is the same email as I’ve not been signed up with virgin media before 

then receive a message stating that they found my account but with a different email attached to said account. 

now can’t log in to see my full account when I’m due to have my internet fitted on aug 4th. My have to cancel if this can’t be sorted 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    24 days ago

    Hey Larencepittw, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your account issues.

    Please remember you need to be installed and active to make an online account, if you are waiting to be installed this is why it will not be working.

    What are you looking to change?