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danielalbon's avatar
danielalbon
Joining in
5 months ago

Unable to link Virgin Media account to Virgin Media o2 id

I'm unable to link my Virgin Media account to my Virgin Media o2 id due to the following.

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

d****n@sky.com

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

Enter full email address

I've requested that my registered email on my Virgin Media account to be changed to a new one as I no longer have access to my old email address. I've requested this both on online chat and via Virgins name change email service but one week on this still has not taken effect on the process for linking your account to your id.

I need to gain access to my Virgin account as I have just signed up to a new contract and need to reactivate my volt benefits on my broadband as the double speed has been switched off.

If this can't be fix so that I can gain access to my account I am seriously considering using my 14 day cooling of period and taking my custom else where.

Any help would be greatly appreciated. Thank you in advance.

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 months ago

    Hi danielalbon 

    Thanks for posting and welcome to the community. Sorry to hear of the issue with the ID.

    We can't reset this or change it from here. You'll need to call the team on 150 / 0345 454 1111 and they'll be able to do this for you, if you have no access to the email it's currently going to.

    The Volt Benefits we can help with via PM.