Forum Discussion

scubasteve23's avatar
scubasteve23
Settling in
13 days ago

Unable to link Virgin Media account to my Virgin Media O2 ID.

Same issue everyone else seems to be having.

"We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID."

I'm using the same email address for both, I yesterday phoned customer support and they told me to change the end to "@vmo2.co.uk" instead of the actual address, and that hasn't worked.

14 Replies

  • KPnogard's avatar
    KPnogard
    Settling in
    13 days ago

    I have had the same problem, and I can't even try to link it again because my attempts to link it didn't reset at midnight

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    13 days ago

    Hi scubasteve23 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the new Single Sign On ID. So that we can take a look and see what is going on we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • scubasteve23's avatar
      scubasteve23
      Settling in
      12 days ago

      Hi Sabrina,

      I received your private message. however, after typing my reply and clicking the reply button, nothing happens.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        12 days ago

        Hi scubasteve23 thanks for your reply to Sabrina.

        Sorry about this - there's no issue on the Forums with PM's at the moment, can you try to send this again or try a different device if it continues? 

  • Debsupea's avatar
    Debsupea
    Settling in
    9 days ago

    Hi, I am a new customer and am having the same issue linking my Virgin Media broadband account to my VMO2 ID. I've tried every email address I own over the past few days since installation, and none is valid. I've just spent 20 mins in a queue to the customer helpline and given up waiting. If I can't sort this, I am minded to just cancel the contract and go back to talktalk, where I paid more but had no issues for 20 years.

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      9 days ago

      Hi Debsupea,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about the issue you've had with your online account registering. 

      We can certainly take a look into this for you. I will private message you now to confirm some details. 

      ^Martin