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CarlaBirch81's avatar
CarlaBirch81
Just joined
4 hours ago

Unable to link Virgin account, account not found

I have been trying to login to my virgin account and when logging in with my virginmedia02 account it asks me to link my Virgin account

When i enter this information is says it can not find my account.

Even when i try the service status check page and enter my postcode and surname it says it can not find an account.

I can login to my o2 side of things just fine, its almost like my virgin accounts gone missing, what its not because I'm still being billed and have working internet every month.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi CarlaBirch81​ 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your emails. So that we can assist you, we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

    Thanks.

    Sabrina