Forum Discussion

congrevemma's avatar
congrevemma
Settling in
14 days ago

Unable to link accounts

Same as lots of other people but can't see any guidance on how to resolve. 

When I try to link new virgin o2 Account to Virgin media account I am told the email address is wrong. And when I ask for email reminder I get the error : object Object

Please help!

4 Replies

  • congrevemma's avatar
    congrevemma
    Settling in
    14 days ago

    I found the Bing method on someone else's post and it worked! Why virgin haven't sorted this out I don't know. Been having the issue for weeks...

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    13 days ago

    Hi congrevemma 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with linking your accounts. So that we can get this looked into we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina