Forum Discussion

EOlwens's avatar
EOlwens
Settling in
5 months ago

Unable to link account

I’m a new virgin media customer and I’m unable to link my account. I keep getting the same error saying that my account is found but it’s unable to link. Can you please help me with this 

 

3 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello EOlwens,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account.

    Are you able to verify your account via a different method during the sign up process? 

    Kind Regards,

    Steven_L

  • EOlwens's avatar
    EOlwens
    Settling in
    5 months ago

    It won’t give me another option it just takes me back to the same page. I’ll include a screenshot of the error 

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      5 months ago

      Hi EOlwens, 

      Thanks for coming back to us with a screenshot. We're sorry to hear it's not allowing you to link the VM account to the ID. 

      Can you try doing this on another device to see if this allows the link?

      If it doesn't, please give the team a call on 150 / 0345 454 1111 so they can help further. 

      Many thanks,