Forum Discussion

edward24's avatar
edward24
Joining in
11 days ago

Unable to get a better deal. any ideas?

My contract ends at the end of the month, and I’m currently paying just over £47 for 1Gbps internet. I tried negotiating a better deal via web chat, but they only offered to keep my current rate. I’m considering switching to 4th Utility since they offer 1Gbps for £27 per month. However, I’d prefer to stay with Virgin if they can offer a better deal, as it would save me the hassle of getting 4th Utility installed. Unfortunately, I’ve tried calling Virgin, but their number doesn’t seem to work for me.

  • Robert_P's avatar
    Robert_P
    Forum Team
    11 days ago

    Hello edward24

     

    Sorry to hear of the package cost increase and renewal price following the end of your current deal. We appreciate you taking the time to raise this via the forums.

     

    We can see you have called and spoken to the team in regards to this since posting, we hope they were able to offer you a suitable deal. Waiting and signing back up after cancelling would only be an option if the account was signed up for in a new name, otherwise we require 90 days for the account to be closed before you would be eligible for a new customer deal using this method.

    • edward24's avatar
      edward24
      Joining in
      7 days ago

      Nope I'm leaving. 

      Was able to call and the " deal" was more than what I'm paying now.

      So going to 4th utility 

      • Robert_P's avatar
        Robert_P
        Forum Team
        7 days ago

        Sorry to hear that edward24, did you give your 30 days notice during the call?

  • WelshGasman's avatar
    WelshGasman
    Superfast
    11 days ago

    TBH, staying at the current rate would be considered a very good deal by me. Mine has increased a few pounds each renewal.

    • Kath_P's avatar
      Kath_P
      Forum Team
      10 days ago

      Hi WelshGasman, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      I can see you're already in a private conversation with my colleague who was originally helping you to resolve this. 

      We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

      Thanks, 

  • arrgee1991's avatar
    arrgee1991
    Problem sorter
    11 days ago

    Call retentions.  1144 on options.  Web chat is absolutely useless.