Forum Discussion

REWA's avatar
REWA
Just joined
2 months ago

Unable to contact anyone re closed account

My wife is almost in tears with frustration at the deliberate attempts by VM to ignore all attempts to contact someone.

When we moved in together, she cancelled her account and was told there would be no charges.  She has this in writing by email from VM.  The equipment has been returned.

However she has received a bill and is being chased for payment.  She has sent numerous emails but received no response. She wants to speak to someone to get this resolved but is continually being deflected.  Why is it so difficult??

🤬🤬🤬

 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi REWA 

    Welcome to the Community Forums. 

    Sorry to hear of your and your wife's concerns about being chased for payment on a closed account. 

    We're able to investigate this further on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.