Forum Discussion

wickford76's avatar
wickford76
Tuning in
3 years ago

Unable to change sign in email address

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this didn't arrive for a long time - so long I had given up waiting.  I saw the email a couple of days later but when I click on the "create account" link I get an "Invite link expired" message.  If I go back into My Virgin Media and try to change my login email address again I get a "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message.

So, I am completely stuck.  There is no way to verify with the original email, and no way to send a new one!  I've waited several days to see if it all resets itself, but it hasn't

Any Ideas how I can move forward from here?

Many thanks,

T

  • nicka62's avatar
    nicka62
    Joining in
    2 years ago

    Yes, I hae read the replies to the numerous people who have experienced this issue.  The answer is always "we have sent you a PM" rather than a description of how to solve the problem.

    I also tried the whatsapp help (which didn't help) and telephone support .. who wanted a "memorable word" I had not memory of .... so still waiting for an answer.

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi nicka62, 

      Thanks for coming back to us on this. In the first instance we would always promote self care as most issues can be resolved by following the steps on the links we provide. 

      As you've not received a verification email, I'll look to see if we can re-send this for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

  • SpicyNikNaks's avatar
    SpicyNikNaks
    Joining in
    2 years ago

    I am also having the same problem of not being able to change my email as part of the switch from Virgin Mobile to O2.

    Can someone help me unblock my email change please.

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi SpicyNikNaks, 

      Thank you for your post and welcome back to our community forums. We're here to help.

      I'm so sorry to hear you're experiencing a similar issue. Would you mind expanding on what is happening for you, and any troubleshooting you've performed thus far in an effort to resolve this?

       

      Thanks,

       

  • dw014h5969's avatar
    dw014h5969
    Joining in
    9 months ago

    Hi Virgin Media

    I have the same problem: the link to change the log in email has expired and I get the "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message when trying again.Could I get help with this please?

    • David_Bn's avatar
      David_Bn
      Forum Team
      9 months ago

      Thanks for reaching out to us dw014h5969, and a very warm welcome to you!

      Sorry to hear of the issues you've been experiencing with this matter.

      Let's see what we can do to assist you - check out envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn

  • mtfcboy's avatar
    mtfcboy
    Joining in
    3 months ago

    I am also having same problem changing email , I'm getting this message " You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes." 

    Can anyone help please