Forum Discussion

PaulR900's avatar
PaulR900
Joining in
10 months ago

Unable to change password

Hi everyone, 

I am unable to change my password in My Virgin Media. The message 'Oops... Something went wrong. Please try again later.' appears. Any suggestions would be appreciated, because I am unable to access my virgin media email account. 

 

 

2 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    HI PaulR900, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having trouble resetting your password to log in to My VM. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • Waynepullen's avatar
      Waynepullen
      Tuning in
      10 months ago

      Hi, I am having the same issue, I can’t log in, I try and change my password and I get a message Oops, something went wrong at our end! Please help!!