Forum Discussion

GrahamHooke1's avatar
GrahamHooke1
Joining in
10 months ago

Unable to change cable account contact number

I have had the same problem with changing my mobile number. It saves the change but then  later reverts to the old number. I have had two long phonecalls with VM support to solve this. Each time they have told me that they have the correct number and that it will show in a few days. It doesn't. Weeks later it is still wrong. I even raised a complaint about this and it is still not sorted. As you have helped another customer here perhaps you can help me too?

Regards

Graham H

 

[MOD EDIT: Subject title changed for clarity]

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    10 months ago

    Hi there GrahamHooke1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your mobile number, can I ask when you last spoke with our teams in regards to this? 

  • GrahamHooke1's avatar
    GrahamHooke1
    Joining in
    10 months ago

    Hi,

    Thanks for responding so quickly. It was about two weeks ago when I last spoke to someone about this. I can't be sure of the exact date.

    Kind regards,

    Graham

  • GrahamHooke1's avatar
    GrahamHooke1
    Joining in
    10 months ago

    I was reminded of it when I got an email today saying my original complaint about it was being closed:

    Customer account number: [MOD EDIT: Personal info] Complaint reference: [MOD EDIT: Personal info]

    • Zach_R's avatar
      Zach_R
      Forum Team
      10 months ago

      Hi GrahamHooke1,

      Apologies. I'm going to send you a private message in a few moments so we can assist further with this. Please respond to this when you can and we'll assist further from there.

      Thanks,