Forum Discussion

vick1's avatar
vick1
Joining in
2 years ago

Unable to add My Virgin Media Account

Hi,

I had two Virgin Media accounts under the same email address. I tried to go to My Profile and add these two accounts, but after providing the required information, I got a "Customer not found" message. I also wanted to delete the old account, what can I do? 

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi vick1 

    Welcome to the community forums 

    Sorry to hear that you're having issues with this. 
    Can you please confirm, are you saying you had two Virgin Media service accounts under one email, or something else? Could you elaborate for me so we can support further? 

    • vick1's avatar
      vick1
      Joining in
      2 years ago

      Yes I had two Virgin Media service accounts under one email, but I couldn't find any of them under the my profile. I also couldn't add any of them.

       

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 years ago

        Can you confirm if you have active cable accounts with us? Were these cable accounts for the same property or different properties? Also, when did you first see the customer not found notice? Please get back to us when you can so we can best look into this issue for you.

        Thanks,