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vjkld's avatar
vjkld
Dialled in
3 days ago

Unable to access blueyonder emails invalid credentials after setting up Virgin Media O2 ID

I am helping my mother with her blueyonder email account and moving to a new outlook with her . I helped her sign into Virgin Media yesterday to access the email account and was prompted to change password and set up new ID for O2 & Virgin. We can sign into the account now but the emails access link says “Do you want to download “invalid credentials”on “Mail.virginmedia.com”? I need to get into the emails online to set auto forward to her gmail address. I can access my account ok. I have attached a screenshot of the message. Thanks please help.

 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 days ago

    Hi vjkld 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your mothers email address. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina