Forum Discussion

Hayze's avatar
Hayze
Dialled in
3 hours ago

UK RETENTIONS

Hi,

Can anyone tell me if there if a UK based call centre please?

My contract is up on 20th October and I have tried to speak to various people both online (far, far too slow to respond) and by phoning 150 and choosing the cancellation option. Unfortunately the communication hasn't been so great with the foreign call centres, resulting in both of us having to repeat ourselves several times each time we both speak.

I simply cannot afford to pay the price increase when my contract expires. I am willing to negotiate on reducing some of my services to get a price that I can afford but trying to deal with the foreign call centres is stressing me out due to the above.

Otherwise, I'm off to BT.

Many Thanks.

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 hours ago

    Hi Hayze,

    There isn't a direct line to UK call centre staff.  All calls go through the same IVR system which directs the call to the first available agent.

    You may have a better chance of speaking to a member from the UK teams if you try calling around 8am when lines first open.

    You should select options 1, 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)

    • Hayze's avatar
      Hayze
      Dialled in
      2 hours ago

      Hi newapollo

      Thanks for your reply.

      I've been selecting the options above and speaking to the retentions team but as I said, there is clearly a language barrier which is making it extremely difficult to negotiate a different package and it's very time consuming and frustrating so unless I can manage to get through to someone from the UK I've no option but to cancel before the price increases as I cannot afford the increase to my current package.

      I will take your advice and try calling first thing in the morning.

      Thanks

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    2 hours ago

    Just hang up , and try another day, if the call sounds from the like it's from other side of the world. If it sounds Scottish you're in ! 😉