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Z_Stardust's avatar
Z_Stardust
On our wavelength
4 days ago

Two or three things

Hello,

There is just the two of us in our house. The account is in my mother's name. She is 91. I am her son and generally provide care for her day-to-day.

I want to transfer the account into my own name and move the direct debit to my own account.

I also want to get the cost down. We are recently out of contract and are now £71 for M350 only. I know from Reddit and other places we are paying way too much. There are people paying less than half that for the same service. We are not interested in TV packages, landlines, mobile contracts, etc.

I would also consider downgrading to M125 as we are not exactly power users.

Would this pass as being a new customer and therefore get the best deal? What is the best method to contact to get access to those who can process this and have the authority to give the best prices.

TIA

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Just cancel the contract your mother has.  Once done, you join as a new customer.

    Downsides - Loose the landline number, if you have one.   Your mothers email will be deleted after 90 days, so that will need to be archived beforehand.  There will be a couple of days without internet as you return the old kit, and wait for your new Quickstart kit to arrive.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Z_Stardust thanks for posting and welcome back to our community. There's currently only a few circumstances where you can do an active transfer of responsibility. Those are if the account holder has sadly passed away, has a critical illness or I believe has gone into full time residential care. And in those circumstances a like for like transfer would be made. That's package and price. You may wish to seek the guidance of your fantastic fellow community members.

    Regards

    Lee_R

  • Z_Stardust's avatar
    Z_Stardust
    On our wavelength
    3 days ago

    Looks like we're going to have to cancel. Thanks all.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      3 days ago

      Thanks for the update Z_Stardust, and sorry to hear you wish to take this route.

      Do please keep us posted with how you get along and if you need any further support.

      Thanks,

      David_Bn