Forum Discussion

jav01's avatar
jav01
Joining in
7 days ago

Two contracts

Hi,

I recently joined Virgin.
After some issues with getting the "right" contract (the first one was canceled because someone else was still registered at the address; the second, a 24-month contract, was opened without my consent-someone 'Virgin?' clicked the 'approve' pre-contract button on my behalf), I canceled that (in theory) and switched to a new 1-month rolling contract.

Is it normal to still see all contracts (the canceled one and the active one) on my contract page?
I was expecting to see only the active one, but since I'm new to Virgin, I'm unsure.

Any insights?

Thanks!
Jav

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 days ago

    Hi jav01 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issues you've had previously 😔

    After signing in to your My Virgin Media account and clicking on "View contract", you should be able to select the contract period. 

    Is it there that you're seeing all the contracts? If so, that's to be expected.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • jav01's avatar
    jav01
    Joining in
    6 days ago

    Yes, that is where I see two contracts.
    There is no contract "period" as such as it only list the start day.

    Would you be able to see contracts even if they were cancelled?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      6 days ago

      Hi jav01, thank you for your response.

      Any contracts that started would be showing there, regardless of how long they lasted.

      Regards,
      Daniel

      • jav01's avatar
        jav01
        Joining in
        6 days ago

        Thanks for the clarification. Would be nice if Virgin can state the current status of the contract rather than just specify the start date but I guess that is way too complex to implement ;)

        Thanks for the help.