Forum Discussion

MrBadger81's avatar
MrBadger81
Tuning in
17 days ago

TV mini hub not arrived

I have recently (early December) renewed my contract with VM, and as part of this ordered a second tv box ( mini hub?). 

Unfortunately the new contract coincided with a house move and there has been confusion over the pre-install work, engineer visits,  and then a long delay till the final installation has been properly resolved. However, this is now sorted, but the new TV box has not turned up and I have been given no delivery date, so I rather suspect it has been missed.  It is listed on the phone app as as part of my package, so I'm sure I'm paying for it. Can somebody please look into this for me ?

Posting here as I have lost the will to live with the phone lines and the chat bots.

Thank you

 

 

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    14 days ago

    Hi MrBadger81 thanks for your post although we're sorry to hear of your concerns raised here.

    We'd like to look into this further for you so please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks