Forum Discussion

Gary_72's avatar
Gary_72
Joining in
4 days ago

Tv guide channel icons missing

Hi on my tv guide all the channels icons are missing its just white writing of the channel name

 

 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    Is this on your 360 box? Or are you referring to the TVGo app?

    If it's the 360 box then you've probably lost the internet connection on the 360 box.   If so you might also have a lot of channels saying TBA  (To Be Announced)

    If your 360 is connected to the internet via an ethernet cable check that it hasn't come loose either at the hub itdself or in the back of the 360.

    Check under Settings > System > Diagnostics as that may show the internet isn't connecting,

    You may be able to reconnect via Settings > System > Change connection type

    Failing that reboot yuor 360, and if that doesn't work then also reboot your hub.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      3 days ago

      Hi Gary72 👋 Welcome to the community forum! Thanks for posting.

      Sorry to hear the concerns about the TV Guide on your TV box. If you can please try the troubleshooting steps posted by Newapollo, and let us know how you get on! 🤞 Hopefully this should fix it. 

      We can then offer further support if it's needed. Thanks for your patience in the meantime! 🌞