marynewc
2 years agoTuning in
trying to get an answer -
I've been at loggerheads with VM since January when I wrote to cancel my services- they NEVER replied! I have now written 4 letters, emailed, web chatted you name it, I've tried but got absolutely nowhere. somehow they cancelled my landline but not the broadband and are now demanding payment for a service I told them I wanted to cancel in January. They are so system driven that even when I speak to someone they only have a limited screen so can never refer back and asking to speak to a manager is like seeking a needle in a haystack. I am elderly and getting very distressed as I feel they have discriminated against me just because I wanted to conduct my business by written letter. Any suggestions?