Trying to cancel tv and phone but keep broadband

Question

I'm 42 days away from my contract ending and I wish to cancel my tv and phone but keep the broadband.&nbsp; I tried to speak with the cancellations team today but experienced the most useless customer service I have ever received.&nbsp; After speaking with two agents and having to spell out what i was trying to get across we finally got that I only needed broadband.&nbsp; However I was being faced with a cancellation charge even though I repeatedly said I didn't want to change until my contract was up and I was giving notice of this.&nbsp; The agent kept telling me they would phone me back in 12 days time, 30 days before contract end.&nbsp; I tried to explain that I can give notice 60 - 30 days in advance but they went silent and we got nowhere.&nbsp; Any advice on what to do.&nbsp; Thanks&nbsp;

Cardiffman282 · Answer

Try contacting VM on X/Twitter. It has priority over this forum and replies can often take under 10 minutes I see.&nbsp;

cainhead · Answer

Thanks for the reply.&nbsp; Will give it a go.&nbsp; Currently on live chat but no waiting for a reply via WhatsApp.

Akua_A · Answer

Hi cainhead&nbsp;
Welcome to our forums, and thank you for your first posts. Generally, we only give 30-day notifications, as seen here. Additionally, generally, we are unable to take notification in advance. We can see you have recently been in contact with our team regarding this. Has this issue been resolved with our team? Do you need any further help?
Thanks,

cainhead · Answer

Hello,&nbsp;Unfortunately my issue has not been resolved and I find it really strange that I would have to contact you exactly 30 days prior to contract ending, especially as I'm not trying to end my contract early, I'm just giving you notice that I no longer want to extend my contract once it has finished.&nbsp; Also there is a number of posts on this forum from the VM forum team stating that I can give upto 60 day notice.&nbsp; Please see this link https://community.virginmedia.com/discussions/ManageAccountCable/exact-30-day-notice-to-cancel-highly-disappointed/5595440Can you tell me why I'm getting conflicting information.Thanks

Akua_A · Answer

Generally, 30 days is the standard amount however, it is also the minimum. We would be happy to look into this for you for a resolution. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,

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Trying to cancel tv and phone but keep broadband

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