Forum Discussion

Andynics's avatar
Andynics
Just joined
13 hours ago

Trouble accessing account

I am trying to access my virgin media account but can't.

It wants me to link my O2 account but wont accept my old virgin media password and when I use validate another way it goes in circles with emails and codes that never work.

How can I just get into my account or.talk to someone as I wanted to book an engineer for a tv amd landline problem but cant do it

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 hours ago

    Hey Andynics, thank you for reaching out and a warm welcome to the community we are sorry to hear about your account issue.

    Have you tried to go down the forget password route at all?

    You may need to link the account by using a new email address.

    What issues are you facing with your TV and landline?