Forum Discussion

steve9992's avatar
steve9992
Joining in
2 months ago

Transferred out but still being charged

I left Virgin on 28th July. I was out of contract and gave 1 month's notice. They acknowledged I was doing this with 2 or 3 emails. But they have nonetheless been sending me demands for money (luckily I expected them to be useless so I'd cancelled the DD mandate, so they don't actually have my money). I have tried various ways of contacting them. The closest I have got was to cancel the account again, which will be effective 20th September. Meantime though I have had a further 3 emails about increasing amounts of payments.

How do I get Virgin to actually close my account and stop contacting me?

Steve

cancellation

8 Replies

  • steve9992's avatar
    steve9992
    Joining in
    23 days ago

    Hi Daniel

    Thanks for your help with that. 

    My final bill on 30th August was for £17.63 credit. I've been waiting patiently for it to arrive in my bank account, but no sign of of it so far...

    Steve

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      23 days ago

      Hey Steve9992, thank you for reaching out and we are sorry to hear you are waiting for your cheque refund.

      As mentioned this can take up to 45 working days, this will come so please do not worry.

    • MP12345's avatar
      MP12345
      Tuning in
      23 days ago

      They can take up to 45 days to issue a refund. 

      I've recently closed an account for my mother and the cheque for the refund (why they can't refund direct to your bank account?) finally arrived 50 days after the account closure date.

      And now almost 6 months on, the 3 email accounts which were linked to the VM account are still active and attracting nothing but spam. So much for being stopped after 90 says.

      One of the community forum guys has been trying to help me with this but even he hasn't been able to beat the Virgin Media incompetence system yet.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 months ago

    Hi steve9992, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Beware of defaults they might post on your credit record.  Their system will do this without hesitation, and it's very difficult to get them removed.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 months ago

        Hey steve9992, thank you for reaching out and we are sorry to hear about this charge.

        We can see you are in DM with my colleague, please do go and reply to this when you can do :)

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 months ago

    Hi steve9992 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear you're leaving us and about the issues you've had in doing so 😔

    In order to provide clarity on the situation, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel