Totally incompetent billing
On December 6th last year I had a long and tortuous conversation with customer support both on this forum and also on the telephone because they had failed to correctly adjust my billing when I moved my landline service to a different provider.
I decided to cancel my TV services and just keep Broadband.
Eventually I got telephone support to implement this cancellation and agree a refund of the erroneous overcharging for landline telephone service.
Somehat reluctantly I agreed that the cancellation of the TV service would kick in at the end of my current billing period, Jan 27th.
As expected, I got notification that billing for the current period would be taken from my account on Jan 8th and for the full amount including payment for TV services
I was therefore surprised, but not really shocked, when my TV service were no longer available this morning, Jan 6th.
I checked my package online, and yes I no longer showed as subscribing to TV services.
So, I have been cut off 3 weeks early !!
The lack of competence from Virgin Media customer services and billing is quite astounding.
I will no doubt have another very difficult conversation with telephone support on Monfday , Jan 8th.
Note that I have been Virgin media customer fror 31 years (thats what Virgin tell me) but enough is enough !
Be warned !