Forum Discussion

Craiggoff's avatar
Craiggoff
Joining in
5 months ago

The Gold Standard of Customer Service. Thank you, Mohammed!

If you are lucky enough to have Engineer Mohammed (ID 35818) visit your home, you are in for a treat. We have just had our Virgin Broadband installed, and in all my professional years, I have never come across a more professional, empathetic, and kind individual.

Mohammed wasn't just an engineer; he was a wonderful communicator with a great sense of humour and a fascinating life story that made the entire installation process a pleasure. He exceeded our expectations in every way and turned our home broadband transfer into a brilliant, stress-free experience.

Mohammed (Mo) is an absolute asset to Virgin Media and deserves huge recognition. He is a true credit to the company and the reason we will remain loyal customers. Thank you, Mo! (ID 35818)

The Goff-Cooper Family

4 Replies

Replies have been turned off for this discussion
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    VM management would do well to learn from staff like Mohammed. 

    • Craiggoff's avatar
      Craiggoff
      Joining in
      5 months ago

      I worked in the corporate sector for many years and I completely agree with you. He’s the type of person that would make this world a better place. 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        5 months ago

        Hey Craiggoff, thank you for reaching out and a warm welcome to the community, we are really happy to hear this.

        If you do ever need anything else or any support please reach out here and we will be happy to help :)