rachaelmcgarry6
10 months agoJoining in
The bereavement team do not exist and the chairman Lutz Schueler is low
I have emailed the chairman and the bereavement team because my sister died, we followed the virgin procedure as instructed, they did not transfer anything after filling out a TRANSFER form instead they cut his phone line, but still managed to write to him to tell him that his bill be £150 a month !!!!! . His only means of communication with the outside world was his landline. He is elderly and frail not to mention has just lost his wife. The chairman and this so called team should be ashamed of themselves. Virgin are an absolute disgrace. ANSWER YOUR EMAILS MR SCHUELER!!!!!!!!!!!!!!!!! Take responsibility and ownership for the problem your staff have caused!!!