Forum Discussion

rachaelmcgarry6's avatar
rachaelmcgarry6
Joining in
10 months ago

The bereavement team do not exist and the chairman Lutz Schueler is low

I have emailed the chairman and the bereavement team because my sister died, we followed the virgin procedure as instructed, they did not transfer anything after filling out a TRANSFER form instead they cut his phone line, but still managed to write to him to tell him that his bill be £150 a month !!!!! . His only means of communication with the outside world was his landline. He is elderly and frail not to mention has just lost his wife. The chairman and this so called team should be ashamed of themselves. Virgin are an absolute disgrace. ANSWER YOUR EMAILS MR SCHUELER!!!!!!!!!!!!!!!!!   Take responsibility and ownership for the problem your staff have caused!!!

  • Hi . Had to reply because Virgin Media are the worst company ever . Ive emailed the chairman and the bereavement team. Both ignoring. They're happy to take our money. I am looking into raising this much further and I will repost once I get further. 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      Wrong advice.  Cancelling the DD won't cancel the contract.

      VM are ruthless when this happens.  The costs will go up, defaults put on credit records and debt chasers employed.

      VM do not care about personal citrcumstances. They just want their money.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi @rachaelmcgarry, thank you for your posts and welcome to the Virgin Media Community.

      We're really sorry to hear of your loss and about the poor experience you've had.

      Have you tried calling the Bereavement & Critical Illness team about this matter? 

      The best number on which to contact them is 0800 952 2302. They're available from 8am till 4:30pm, Monday to Friday.

      Please get back to us at your earliest convenience.

      Regards,
      Daniel

      • ize's avatar
        ize
        Tuning in

        Hi Daniel, what is the point of a phone number that does not get answered?

  • Virgin is a total disgrace. They have no procedure whatever for when someone dies. The Bereavement team is a cruel work of fiction.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I second that advice to get it in writing. There has been no report that I have seen of a debt being written off - they pass it to a debt collector.