Forum Discussion

realale001's avatar
realale001
Tuning in
13 days ago

Service restriction - contacting CS

Going through the monthly rigmarole of having the service restricted, finding out the random figure for the bill, paying it and finding a new random figure is created.

Have £20 essentials tariff. Virgin media produced bill for £76. Payment line claims bill is £53.67 of which £166.16 has been paid. As AI cannot do maths, still wanting another £73.67 to lift restriction.

Tried contacting humans but TerriBOT eventually said they are resting, back at 8am. It is 18.55 here and the humans should be at work until 8pm. 

I NEED the internet to finish a job application. I would like a job, especially if I can adjust TerriBOT with a lump hammer.

 

[Mod - title edited for clarity]

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    12 days ago

    Hi realale001,

    Welcome to our forums, and thank you for your first posts. Sorry to hear there is some confusion with your billing, and this is affecting you. We truly want to best help and support from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

     

  • realale001's avatar
    realale001
    Tuning in
    6 hours ago

    Another random bill today, £28.16 for a £20 pcm contract. No, it is not sorted.