Forum Discussion

Turnerward's avatar
Turnerward
Tuning in
3 months ago
Solved

Switched From Sky But Still Charged For Both

When I switched from Sky in The summer I was told Virgin would inform SKY of my change of broadband but I had to tell them myself about the change of TV.

I have just had a call from SKY saying they had not been informed by Virgin and so I have done so.  This means that I have been double charged for 2 months for my broadband service. 

Who do I speak to to get this refunded.  My understanding is that via the Ofcom ‘One Touch Switch’ process, Virgin are obligated to inform SKY about my switch.

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/easier-than-ever-to-switch 

bill
Broadband
complaint
ofcom
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  • Steven_L's avatar
    Steven_L
    3 months ago

    Hello Turnerward,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your switch-over.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Turnerward,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your switch-over.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

    • ering93's avatar
      ering93
      Just joined
      2 days ago

      I have the same issue - my I cancelled Sky in the middle of December but they are still trying to bill me for February onwards please can you help?

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 days ago

        Hi ering93, I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment.

        But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger:

        📘 Facebook: https://www.facebook.com/virginmedia/
        📸 Instagram: VirginMedia

        You can also find more ways to get in touch with us here:
        👉 http://virg.in/contactvm

        Thanks for your patience, and we’ll be back on the forum as soon as we can.

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    3 months ago

    Yup so long as you did indeed use one touch switching (rather than just signing up directly) then the onus is on the gaining provider (VM) to sort out everything. Raise a formal written complaint via your online VM account.