Forum Discussion

boris1661's avatar
boris1661
Joining in
2 months ago

Still Being Charged for Paper Bills Despite Multiple Assurances

Hi,

I’m reaching out here because I’m at a loss with this ongoing issue. Since September, I have been in contact with Customer Service multiple times, both via phone and WhatsApp, to get the paper bill charges removed and switch to eBilling. Each time, I was assured the issue was resolved, and I was told I would no longer be charged the paper billing fee.

I’ve raised a complaint about this issue, but it doesn’t seem to be going anywhere.

The instructions for updating preferences online yourself also don’t work (as many others have mentioned).

Please help resolve this issue.

Thanks.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi boris1661 

    Welcome to our community forums and thank you for your first post. Sorry to hear you have been having ongoing issues when trying to get your e-billing set up. We can understand the frustration caused and we want to do our best to look into this for you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks, 

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 months ago

      Hi jake1231 

      Sorry to hear you are having a similar issue. We have sent you a private message via another thread you recently posted on. Please send us a response there when you can.

      Thanks,

      • chrisc43's avatar
        chrisc43
        Tuning in
        14 days ago

        My partner is having similar issues with her bill, she’s tried logging in to switch to Ebilling but the option doesn’t seem available.  Can you please advise?