Forum Discussion

boris1661's avatar
boris1661
Joining in
2 months ago

Still Being Charged for Paper Bills Despite Multiple Assurances

Hi, I’m reaching out here because I’m at a loss with this ongoing issue. Since September, I have been in contact with Customer Service multiple times, both via phone and WhatsApp, to get the paper b...
jake1231's avatar
jake1231
Joining in
2 months ago

I am having the same issue. VM please can you assist?

Akua_A's avatar
Akua_A
Forum Team
2 months ago

Hi jake1231 

Sorry to hear you are having a similar issue. We have sent you a private message via another thread you recently posted on. Please send us a response there when you can.

Thanks,

  • chrisc43's avatar
    chrisc43
    Tuning in
    24 days ago

    My partner is having similar issues with her bill, she’s tried logging in to switch to Ebilling but the option doesn’t seem available.  Can you please advise?

    • Steven_L's avatar
      Steven_L
      Forum Team
      24 days ago

      Hello chrisc43,

      Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that your partner is having. Please ask them to get in touch with us directly and we can have this looked into further for them. The team can be contacted on 0345 454 1111.

      Kind Regards,

      Steven_L