Forum Discussion

Mrtoad's avatar
Mrtoad
Joining in
2 years ago

Still being charged for ended contract

HI I left Virgin Media last year as my contract came to an end and moved house to an address that is not supplied by Virgin, but I am still being charged £8 a month since last August. I have written to them explaining the situation and tried to call many times to no success in getting my money back,the account has since be closed and I have no access to it, please can you help

  • Hi there Mrtoad 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are facing this issue with this bill and thank you again for your post. Can I just confirm did you register a cancellation with us? 

    On the bills that you receive what does the charge appear as? It is showing as a package? 

    • Mrtoad's avatar
      Mrtoad
      Joining in

      the package was closed down properly , the contract has  ended last August.I have the contract details and account number [MOD EDIT: PERSONAL INFORMATION REMOVED]

       [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

       

      • Akua_A's avatar
        Akua_A
        Forum Team

        In this case, to best look into this, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,