Forum Discussion

JSkrills's avatar
JSkrills
Just joined
6 days ago

Still being charged for Disney+ after account closed

I switched Internet providers 14 months ago and the account was closed as I can no longer login and change anything, yet I still recieve bills for disney+ that I can still login to but when I go to the cancel subscription option it says I have to cancel it on Virgin media which I cannot do.

 I've contacted virgin themselves numerous times over the issue and they just say no package has been added onto the account since the disconnection and the account doesn't exist and advise me to ignore the bills and they will wipe the fee. But next month a bill is still sent through my letterbox. The first time it happened I was also told I had to contact disney regarding this issue but they stated its a invoice from virgin so they are legally required to deal with the issue.

All I need is the disney+ cancelled and the remainder of the bill wiped as I do not use anymore.

account closed
Disney+
Unable login

3 Replies

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    6 days ago

    Hi  JSKrills,👋

     

    We’re sorry to hear this issue has been ongoing and not yet resolved. We’re here to help


    To assist you, we’ll need to complete some quick security checks to access your account. We’ll send you a private message shortly—please keep an eye out for it.


    Thank you for your patience, and we’ll do our best to get this sorted quickly for you.

     

     

     

    • jbscot's avatar
      jbscot
      Tuning in
      17 hours ago

      Hi I have exactly the same issue. used the switching service on 5th November. Disney and Basic netflix still charging after the account closed. No way to cancel these online or with netflix or disney themselves. I have raised the issue with chat and call centres, but I am simply referred to the app or they say they cancelled the subscriptions but they have not. please can you help me out?

      • daveeb's avatar
        daveeb
        Up to speed
        17 hours ago

        Is it recurring credit card payment or direct debit? Either way can you not just cancel it, although it's a bit more hassle if it's credit card.