leavingnow
2 years agoJoining in
Still being charged after cancelling two months ago
After making no progress in trying to reach a human being via chat or phone after 10 days of trying, I'm restorting to this message board in the hope that someone from Virgin will see this.
I cancelled all my services at the end of August after months of atrocious service quality. It is now November and I am now being hounded for September and October payment. Does Virgin not keep any records? Does it just ignore cancellation requests from customers in the hope that they will pay for services they are not using? How is this company still in business? If anyone can answer any of these questions for me, I will be forever grateful.