Virgin Media continue to bill me each month but when every time I call the person who (eventually) answers say I am incorrect...it's on my bank statement!!! The last time I called the person who was 'checking' just hung up - presumably because it's too much hassle.
The service I had with Virgin Media was dismal. The experience leaving is even worse!
Forum TeamHi there ncatt81
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you've faced this issue with your service and thank you so much again for your post. I would be more than happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
I'm struggling to get anywhere with Virgin on this. It's a constant drain of my time and energy as the company that couldn't keep a constant internet connection puts all of its efforts into ensuring a constant hand dipping into my pocket! Where Virgin fails in service, it makes up for in ability to charge - and charge - and charge!
I can guarantee the next communication I have with virgin will be yet ANOTHER request for my account number...then the abyss.
Cancel the direct debit
Forum TeamHi ncatt81,
Thanks for coming back to us in the Community.
I can see you're already in a private message with my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
