Forum Discussion

becca19944's avatar
becca19944
Joining in
7 months ago

Splitter Cable

Hi 

I recently upgraded to 360TV and received the self-install boxset without issue. However, the cable supplied is too short to make it to the TV box from the router. We can’t move the Tv or router as it’s just not possible. Got the box connected to Wi-Fi but not able to connect the TV as of yet as the cable just isn’t long enough. Are there any longer splitter cables that can be supplied at all?

Thanks in advance

  • Carley_S's avatar
    Carley_S
    Forum Team
    7 months ago

    Hi becca19944 

    Welcome to the community forums 

    Sorry to hear the cable wasn't long enough to complete your self install. We can see on the systems at out side that you've already been in touch with the team and have this sorted for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).