Forum Discussion

EddyFiss's avatar
EddyFiss
Dialled in
15 days ago

Sorry to butt in here, but I've got lost -- again.

I wanted to start a new conversation or post, but here I am ....  There was once a button/link to "start a new conversation," but I can never find it now

I have a passkey for my VM account and email. It's the same, because it is the device that recognised as the means of getting in.

To complete my education, I tried to log in by using  my passwords, but I was sent on a long journey of "try another way."

So, how can I log in if I  have to  get a new windows 11 computer. It's not clever to use the same key on different devices. Other sites still give the option to go back to the password for the account.

I'd be grateful for any help, even though I may have come here through the wrong door.

Cheers

 

 

 

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    15 days ago

    EddyFiss​

    I wanted to start a new conversation or post, but here I am ....  There was once a button/link to "start a new conversation," but I can never find it now

    To start a new conversation you first need to select the community area such as Managing your Account.  You should then see the purple Start a Discussion button.

    To complete my education, I tried to log in by using  my passwords, but I was sent on a long journey of "try another way."

    You would need to set up a password as an alternative log in under the security settings section of the VMO2ID account.  Do this via the device that you have passkey access from.  Once set you would be able to chose the 'verify another way' option on the Windows 11 computer.

  • EddyFiss's avatar
    EddyFiss
    Dialled in
    14 days ago

    Thank you Graham  :-)

    I wasn't getting that button when going for the "Managing Your Account" so was stuck.

    Before I read this, and just after logging in again, I chose the Broadband Networking and Wi Fi area and there it was  - nice purple button.

    Then back again and I found the general advisory message about logging in difficulties and below that, the button again.,

    So that was all good, thanks.

    The other bit of advice on changing to passwords is well received, thank you again, and I've noted that for future reference. Fortunately, my bank has followed the same process, which makes things easier to follow.

    Cheers