Hi Derengowski 👋 Thanks for taking the time to post!
Sorry to hear about your experience moving / transferring your services to an alternative address! We appreciate these kinds of installation delays are frustrating! Our sincerest apologies for any inconvenience caused.
These kinds of pre-installation cases are managed by a specialised team so sadly we are limited in what insight and support we can provide from this platform. Just to set expectations, if the team have rescheduled the installation due to further works being needed ahead of it's completion, we won't be able to change this. We can take a look at the account to confirm when the works are currently scheduled to be completed though - Sincerest apologies that this was not advised in the message you received.
It will also be possible to cancel the installation if you'd prefer, but you may be subject to Early Disconnection Fees (if still within your agreed fixed contract term at the original property.) You can read a bit more about this here 👉 virg.in/EDF and here 👉 https://www.virginmedia.com/help/moving-home .
We will just need to confirm a few account details via PM to do this. You can find the PM offering support in your Inbox ✉ in the top right corner of the page. We can then return to this public thread to provide an update when possible.
Thanks for your patience in the meantime! 🌞