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thiago34's avatar
thiago34
Joining in
2 years ago

Something nice about virgin

I'm leaving this weekend and they just called me to say that they can't guarantee at what time on Sunday my connection will go down as it automated. They said if it goes down and I still need it I can ring up and they can reconnect me, but as its a bank holiday it will probably take ages to get through.

They asked me if I wanted to extend my contract until Tuesday free of charge. Didn't try to up sell me or anything.

Thought that was pretty good of them especially as I'm leaving.

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there thiago34 

    Thank you for your post and welcome to the community forums, it's great to have you here. 

    We are so sorry to hear that you are leaving but we are glad the team were able to extend the date of work for you so we can ensure the disconnection is smooth for you. If you do need any further help please do pop back to us here.