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modd1uk's avatar
modd1uk
Joining in
10 months ago

Somebody else's account linked to my email address, massive GDPR breach.

Hi, can a virgin media representative please sort this out for me.

I am a virgin media customer, I have been for years.

But it seems as though somebody else with the same surname as me has been linked to my email address, I keep receiving her virgin media bills, contract information etc, this is a breach of GDPR I'm sure she wouldn't be happy knowing I have her details.

I received an email saying her bill hasn't been paid...I don't know this lady, she lives at the other end of the country, I need my email address removing from her account please.

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey mood1uk, thank you for reaching out and I am so sorry to hear this.

    Unless this email was added to your account there wouldn't be any way of this happening.

    Let me send you a DM.