Forum Discussion

DanielFleetwood's avatar
DanielFleetwood
On our wavelength
3 months ago

Sky Sports Ultra HD for £28.50 not applied

Good afternoon. I selected an offer in my account to have Sky Sports Ultra HD added for £28.50 last Friday but this has not been applied - I believe this is a manual process. I called VM yesterday ...
Akua_A's avatar
Akua_A
Forum Team
3 months ago

Hi DanielFleetwood 

Sorry to hear this issue is still ongoing. We can see you were in private messages with our team regarding this issue. Just to clarify, since speaking to our team, have you not received the order in your my VM account https://www.virginmedia.com/myvmo2 We would have also sent out a work order on the day it was actioned.

Thanks, 

DanielFleetwood's avatar
DanielFleetwood
On our wavelength
3 months ago

Good afternoon.

 

No it still shows the following in my Virgin Media -

All I received was an order confirmation. No emails since.

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  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Hi DanielFleetwood, 

    Thanks for coming back to us on this one. If the order has not been processed yet, as it's been over 15 days, it's likely the team were unable to complete it. Online orders are not something that we can view until they've been processed so I think it's best if we take a look at the account to check things but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,