Forum Discussion

shawty1984's avatar
shawty1984
Well-informed
2 months ago

Sky Cinema and entertainment UHD

Nothing but problems with VM at the minute. 

I had an online renewal to keep everything I have now for a certain price. At that point on Ultimate Volt, I had Sky Cinema and entertainment UHD in my bundle. That online renewal for whatever reason disappeared from my account, so I took to WhatsApp and online chat to try and get this renewal. I must have spoke to around 8 people all passing me to other departments. I specifically stated that I wanted to keep everything I have now for that renewal price. 

I managed to finally get some sense on online chat where I stated I wanted to keep everything I have now and to renew at the price I was quoted. They came back with a deal to which I asked, is that everything I currently have to which they answered yes. I've just tried to watch a film in UHD and it's asking me to subscribe. It seems they have removed Sky Cinema and entertainment UHD to which I've only just noticed. I was specific that I wanted what I currently had. 

Here is part of the transcript showing the conversation. 

 

 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey Shawty1984, thank you for reaching out and I am sorry to hear you are having some package issues.

    I can see you are currently in DM with my colleague already, please go back to this chat if you need some support.

    • shawty1984's avatar
      shawty1984
      Well-informed
      2 months ago

      Hi, that DM was for something totally different and was resolved.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 months ago

        I would advise you to reach out there as there is an active chat going and it may confuse stuff. 

        Does your paperwork confirmation confirm that Sky UHD was included at all?