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keithrose's avatar
keithrose
Tuning in
4 months ago

Sky cinema add on on contract but still greyed out on channel list

As per title, contract started 25 Jan, incl sky cinema add on. Rebooted hub and 360 box but still greyed out. Any other suggestions? Have emailed virgin but only a day ago so thought this may be quicker. Thanks, Keith

 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 months ago

    Hey keithrose, thank you for reaching out and I am sorry to hear you are having Sky Cinema issues, also a very warm welcome to the community, 

    When you say Greyed out, is this all the Sky Cinema channels or just one?

    Can you just try channel 411 and let me know if that is greyed out?

    • keithrose's avatar
      keithrose
      Tuning in
      4 months ago

      Hi Matthew, thanks for the response, Sky Cinema now all active, maybe just a delay in switching everything on. Watching Dune 2 tonight! Regards, Keith

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        4 months ago

        Great, thank you for letting us know this is working for you keithrose 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.