Forum Discussion

EveD's avatar
EveD
Tuning in
4 hours ago

Signed up to a new VM package but it's not showing on the app

My current package ends in November so I signed up for a new package on 7 October. I have received the contract, but no indication of when it will actually start. 

I'm getting reminders from VM by email that the old package is coming to an end and that the proce will double at that point. Yet no sign of the new package on my app.

Can someone advise asap pleas?

Thank you.

Eve 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 minutes ago

    Hello EveD,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your new package. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L