ClaireG11
2 years agoTuning in
Signed for recorded cancellation letter ignored
We have whatsapp messaged, bot chatted, and phoned with no response/been cut off repeatedly. We sent a recorded letter to cancel the account on the 13th Feb 2024 to the Sunderland office. This was signed for on the 16th Feb 2024 but haven't received a reply from this avenue either. Can I just cancel my direct debit?