Forum Discussion

ClaireG11's avatar
ClaireG11
Tuning in
2 years ago

Signed for recorded cancellation letter ignored

We have whatsapp messaged, bot chatted, and phoned with no response/been cut off repeatedly. We sent a recorded letter to cancel the account on the 13th Feb 2024 to the Sunderland office. This was signed for on the 16th Feb 2024 but haven't received a reply from this avenue either.  Can I just cancel my direct debit?

8 Replies