Forum Discussion

cc1970's avatar
cc1970
On our wavelength
7 days ago

Signed a new contract yet getting reminders to re contract

Hi

My existing VM contract of  Mega TV, M500 BB and Anytime chatter contract was due to expire in April 2025 but received an offer to keep the TV and phoneline the same but could increase the BB to 1GB for something like £5 a month extra. So I have the prices from now until my  new 18 month contract ends and what it is per year  but I am still getting reminders to "  Re contract" and "time running out" and they are still on  my account landing page.

So I am confused and wonder what VM are playing at

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    6 days ago

    Hi cc1970 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your package. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • cc1970's avatar
    cc1970
    On our wavelength
    6 days ago

    Hi Sabrina

    Just messaged  you privately

    regards