Hi,
I haven't been able to view my bills in forever. Ive been with VM since 1999.
I moved house a long time ago and things were fine. But now for a while I can't view my bills or any other account info. I would like to know what I am paying for.
Ive always been the man account holder and bill payer.
Does anyone know how to sign is as main account holder. I only have one email address and password that I know of for this account.
THANKS
Forum TeamHi SP-65, thank you for your post.
We're sorry to hear about the long-term problem you've been having 😔
If you're unable to sign in to your My Virgin Media account using the e-mail address and password you believe to be correct, have you tried clicking on the "Forgot your email address?" and "Forgot your password?" links and following the instructions provided?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi, yes.
Have reset my password lots of times. Ive only ever used one email.
It lets me go into the account. I can ee basics but says I cannot see bills etc because I have not signed in as the main account holder.
I am the main account holder. The one who pays the bills. The one who only ever signs into this account. So is someone somewhere signing into my account as the main account holder? Why would they do that? How are they doing it? I just want to be able to sign in as the main account holder (which I am).
Forum TeamHi SP-65,
After signing in to a My Virgin Media account, you should be able to use the same features regardless of whether you're the main account holder or not.
A "View bill" link should be showing on the opening screen. Is that not visible at all?
If not, when you click on the menu options, is there a "Billing" link below one for "Home" and above one for "Change my package"?
Regards,
Daniel
Hi SP-65
Looking at a previous thread of yours which is in the forum archives < here > it looks like it's actually your fathers account. The email address you are logging in with may just be a secondary email address set up on the account, and the main account address may be your fathers registered email address.
Also you moved house so the old account would have been closed down and you would have been issued with a new account number. VM homemovers should have performed what's known as a move and transfer and transfered your details across from the old account to the new one. If that wasn't done then any and all email addresses associated wuith the account from the original property should have closed after 6 months.
Hi Dave,
Thank you for having a look.
My dad has his own account that he had since I was a child and I was still living at home.
I moved out and had my own account with VM. About 10 years after that, we brought a new house and things were still fine. Then another 10 years later, my parents moved house and it could be that's when things got messed up.
I set my dad up with a new email address, he shouldn't be linked to mine. His account number and phone number are all different to mine too. My parents can access their bills online. But yes it could somehow have got linked up. I have no idea.
Any idea how this can be sorted out?
Kind regards
I just had a look at my dad's account. (I look after stuff for him as he's 86)
And yes! I can see his bills under current account but my bills are there under previous account! How strange.
Ive always had my own account and so has my dad. Not sue how everything has been linked to my dad's account. I do have my own account number and address on my bills so that's correct. How do we unlink this though?
