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AndySE7's avatar
AndySE7
Just joined
5 hours ago

Sign in issues - link being sent to v old / invalid o2 email.

Hi - can't seem to get this fixed so all advice welcome please.

My VM account sign in email (not working email), is somehow / historically a 20+ year old o2 one, so when now on the sign in page, the initial link is being sent here, as opposed to actual email....meaning I do not receive the link and can't go any further.

Big problems as a result - does anyone have any idea....I've spoken to customer service / been transferred a few times but no joy...ending in being advised someone will get back but still waiting (weeks now!).

Thanks

 

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    56 minutes ago

    Hi AndySE7 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issues you're having and the problems they've caused you 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel