Forum Discussion

mackie81's avatar
mackie81
Joining in
16 hours ago

Sign in details not recognised

 

 

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

What do I do to get back?

 

Thanks

2 Replies

  • mackie81's avatar
    mackie81
    Joining in
    12 hours ago

    Hi. I've tried your suggestion and details still not recognised.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    14 hours ago

    Hello mackie81 

    Thanks for posting and welcome back to the community.

    Apologies for any sign in issues. Have you tried the above checks, removing a VPN (maybe worth de-activating it and rebooting the device), also trying a familiar device as well?

    Best wishes.